Frequently Asked Questions

​Do you offer face to face consulting?
My services are only available online - via phone or video conferencing.
 
Do you guarantee interviews or employment?
As much as I would love to I don’t, as there are many factors that contribute to whether an applicant will be shortlisted for a position.
 
Will my information be kept private and confidential?
Absolutely. (Please review our privacy policy for more information).
 
Refunds, change of mind and cancellations
My fee is for customised resume writing, profiles and or career coaching service and as such is not refundable. Should you wish to cancel for extraordinary reasons beyond your control, providing it is done within 3 days of submitting your payment, you may be eligible for a partial refund.  The amount refunded is discretionary based.
 
How quickly will I receive my resume or profile?
I have a 3-10 business day turnaround.
 
Why do you charge a priority fee?
This fee is only applicable to resume writing and profiling and I charge this fee if you need your work completed in less than 3 business days, as my turnaround time is usually 3-10 business days.

Do you offer phone consults for resume and profile revisions/edits?
My services are purely online unless otherwise agreed.  Should you wish to schedule a phone consult for the purposes of revisions/edits, a fee of $45.00 per 30min will apply. 
 
What is the questionnaire?
It covers information on your background, experience and some personal information that will provide me with the information I need to assist you in creating a new resume and or profile. It is preferable that the questionnaire is returned within 3-5 days after you have made your purchase to allow me enough time to prioritise your work.
 
What is the editing and revision process?
Once you receive your first draft you are welcome to make any suggestions or changes.  Revisions must be requested within 3 business days from date of your first draft. I provide up to 3 revisions to ensure you are satisfied and confident in presenting your resume to the market. Please note that new content is not considered as part of the editing process. 
 
Can I customise packages?
You certainly can. Please get in touch to discuss your requirements.
 
Payments
All transactions are processed in Australian dollars. We accept bank transfer and credit card payments.
 
Industry experience
I work with clients from a variety of industries. Please get in touch if you would like more insight.
 
Locations
I am located in Sydney Australia, however being an online and phone-based business, my services are available globally.
 
Do you offer recruitment or job placement services?
I offer resume writing, interviewing skills and career coaching services only.  Candidate placement is not offered as part of my services.
 
What is the difference between interview and career coaching?
Interview coaching is to help you understand competency, behaviour-based and the STAR method interview techniques; I will assist you on how you are likely to answer them.
 
Career coaching is more in depth and I provide structure and guidance to help you clarify your personal priorities and assist you in taking the next steps in achieving a successful and rewarding career.
 
Do you coach just anyone?
No I don't. As a client, you have to be committed to your growth and change. It is also very important that we have the right fit, as it ensures that we will work well together. I offer a free 20min introductory call for this purpose.
 
Can I reschedule my coaching appointment?
Absolutely, all I ask is that you provide me with at least 24 hrs notice.
 
How can career coaching help me?
By providing you with heightened clarity, resulting in well-defined priorities and goals.
 
Do you have a set program?
Your coaching sessions are personalised and will depend on what you need. There will be some structure however I am flexible in my approach.
 
What kind of outcomes can I expect from career coaching?
You will develop new strategies and skills to overcome your fears and pursue success more effectively.  With the right support it is likely that you will achieve your goals faster than trying to do it on your own.
 
What do I need to bring to our coaching sessions?
I will provide you with all the relevant material prior to our first coaching session.
 
Can I book additional coaching sessions?
You can, and I offer reduced rates if 4 or more career coaching sessions are purchased at the onset.
 
How often is coaching recommended?
Fortnightly sessions are recommended with an accountability call in between.
 
What is your role as my coach?
My role is to help you realise your potential and improve your performance.  Through my program I will work with you to define your goals and map out the journey that will assist you to reach your desired outcome. 

What happens during our coaching sessions?
I combine my coaching skills and business experience to help you to define, plan and deliver on your career goals.  I will use a combination of coaching techniques to create an environment where we can authentically work together.  Part of the session will be structured in order for me to assess your interests in a variety of occupations, industries and activities, so that we can determine the careers you are most likely to enjoy.
 
If you have any additional questions or require more information, please feel free to get in touch!