Frequently Asked Questions

Do you offer a face-to-face service?

My clients are located globally, and my services are available online via zoom, teams and telephone. Should you require a face-to-face service, this is subject to availability and additional fees apply.

Do you only work with mid to senior level professionals?

While this is my niche, I work across a broad range of role levels and industries, including supporting graduates to integrate into the work environment.

Do you guarantee interviews or employment?

As much as I would love to I can’t, there are too many factors that contribute to whether an applicant is shortlisted for a position or not.

Resume writing process

After I receive your enquiry and identify that I can help you, I will provide you with a final quote.
Should you accept the quote, I will send through an invoice for payment which is required within 3 days of issue.
Once payment has been received in full you will receive a questionnaire via email to complete which will provide me with additional information I need to start your work.
I will schedule a strategy call with you to ensure that I have a good understanding of your background and requirements prior to commencing with the draft documents.
You will receive your draft resume and cover letter via email within approx. 5-10 business days.
Thereafter, I will arrange for a follow up phone call (or email if you prefer) to go through the documents to ensure that you are satisfied with the work and make any changes if required.
If applicable I will then proceed with final edits and provide the you with your final documents within 2-4 business days in both word and pdf format, via email.
If no changes are required I will immediately after the final call and via email provide you with your documents in both word and pdf format.

How soon will I receive my documents?

My turnaround time will be advised upon quotation (usually approx. 5 – 7 business days).

Do you write LinkedIn profiles?

Absolutely, however this service is available as an add on when purchasing a resume and cover letter package.

Do you write KSC (Key Selection Criteria)?

I sure do, this service includes defining the essential criteria for satisfying the requirements of the job.

Priority Service

Should you require your documents within 2 - 4 business days, a $197 priority fee will apply and is subject to availability.

Payment Terms

Refunds, change of mind and cancellations

My fee is not refundable should you change your mind. Should you wish to cancel for reasons beyond your control, you may be eligible for a partial refund. The amount refunded will be discretionary and based on the amount of time already invested in your work, as well as an administration fee.

GST

All prices quoted will incur an additional 10% for GST (Goods and Services Tax).