Frequently Asked Questions

Do you offer a face-to-face service?

  • My clients are located globally, and my services are available online via zoom and telephone.

Do you only work with mid to senior level  professionals?

  • While this my niche, I work across a broad range of role levels and industries. Depending on my availability I may be able to assist you or refer you to an alternative service provider.

 

Do you guarantee interviews or employment?

  • As much as I would love to I can’t, there are too many factors that contribute to whether an applicant is shortlisted for a position or not.

Resume writing process

  • After I receive your enquiry and identify that I can help you, I will provide you with a final quote.

  • Should you accept the quote, I will send through an invoice for payment which is required within 3 days of issue.

  • Once payment has been received in full you will receive a questionnaire via email to complete which will provide me with additional information I need to start your work.

  • I will schedule a strategy call with you to ensure that I have a good understanding of your background and requirements prior to commencing with the draft documents.

  • You will receive your draft resume and cover letter via email within approx. 4-7 business days. 

  • Thereafter, I will arrange for a follow up phone call (or email if you prefer) to go through the documents to ensure that you are satisfied with the work and make any changes if required.

  • If applicable I will then proceed with final edits and provide the you with your final documents within 2 business days in both word and pdf format, via email. 

  • If no changes are required I will immediately after the final call and via email provide you with your documents in both word and pdf format.

How soon will I receive my documents?

  • My turnaround time will be advised upon quotation (usually approx. 4 – 7 business days).

Do you write LinkedIn profiles?

  • Absolutely, however this service is available as an add on when purchasing a resume and cover letter package.

Do you write KSC (Key Selection Criteria)?

  • I no longer offer this service, but please do get in touch as I may be able to suggest an alternative service provider.

Do you work with just anyone?

  • I offer a free Discovery Call to see if we are a great fit and whether I can deliver what you need.

Priority Service

  • Should you require your documents within 3 business days, a priority fee will apply.

Payment Terms

  • I accept bank transfer, PayPal and credit card.

  • For writing services, the payment is required upfront so that I can schedule your work accordingly.

  • Payment plans within reason are available for coaching services.

  • All pricing is in Australian dollars.

Refunds, change of mind and cancellations

  • My fee is not refundable should you change your mind.  Should you wish to cancel for reasons beyond your control, you may be eligible for a partial refund.  The amount refunded will be discretionary and based on the amount of time already invested in your work, as well as an administration fee.

 

GST

  • All prices quoted will include an amount for Goods and Services Tax (GST).